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In just 10 years, and now with over 11 million multi-channel contacts per year, the Call Expert Group has established itself as a Call Center Operator specialised in the leisure and tourism sectors with the capacity to deliver telesales, customer relations and back office services to clients 24/7.
Across its 6 call centers in France (Abbeville, Ales and La Reunion) and overseas (Algeria) - all with a human face - Call Expert provides clients with a multi-lingual operations team of over 1,200 customer relations experts trained in 4 GDS** (Global Distribution System) to deliver low and high added-value services.
Outside the traditional media, Call Expert is positioning itself in emerging markets, and is developing its capacity to process all types of interaction: email, chat, content moderation, blog management, mobile marketing etc.
Call Expert operates for companies, online agencies, large distribution agencies, car rental companies, tours operators and service companies.
“By using new technologies and offering large solutions, our goal is to manage tourism and leisure Customer Relationship in order to provide customer’s satisfaction and loyalty.”, explains Bertrand Delamarre, President of Call Expert, worked in Business Management and Operations, in the service and air transport sectors (Air France Fréquence Plus).
**GDS (Global Distribution System): Amadeus, Sabre, Worldspan and Galileo.
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