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CALLEXPERT :http://www.callexpert.fr
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Call Expert is a multichannel operator of contact centers specialized in Tourism and Leisure sector. More than 10 years of expertise, Call Expert provides 24/7 online agencies, airline companies, tour operators and leisure companies with multichannel, interactive solutions: telephone, e-mail, chat, SMS, MMS, etc. The Call Expert tourism services offer: sales service (product and sales information), customer support, customer service (dispute handling), back-office (issuing tickets, management of travel documents, etc.), partners listing, satisfaction surveys, mystery calling, etc.
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To protect a brand image, Call Expert controls the appropriateness of the content thanks to its specialization in community management: careful moderation of content (comments, photos, videos, usernames, avatars, etc.), social forums, chat rooms, etc. Across its 6 contacts centers based in France (Abbeville, Ales and La Reunion) and overseas (Algeria) - all with a human face - Call Expert provides clients with a multi-lingual operations team over its 850 customer relations experts trained in 4 GDS (Global Distribution System) to deliver low and high added-value services. New: SEPT, expert in the management of luggage and operating incidents (delays, cancellations and denied boarding), featuring a dedicated solution for airlines, has joined Call Expert since September 2011.
“By using new technologies and offering large solutions, our goal is to manage tourism and leisure Customer Relationship in order to provide customer’s satisfaction and loyalty.”, explains Bertrand Delamarre, Call Expert founder and president, worked in Business Management and Operations, in the service and air transport sectors (Air France Frequence Plus).
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